The GUTcert management policy

We are passionate service providers and want to inspire our customers. Expertise, friendliness, speed and flexibility are the foundation of our work.

Our customers are partners whose performance we trust. Our objective audits are designed to provide security and help us move forward. We always act with integrity and keep an eye on compliance.

Fair offers without small print are a matter of course for us in order to generate real added value for our customers.

We make no compromises when it comes to quality: We offer security, support every customer in achieving their goal and issue certificates that count for something in the market. We never rest on our laurels but constantly improve our performance.

We create a working environment and conditions for our employees that promote efficiency and enjoyment at work

As part of our testing services, we undertake to

  • treat all clients equally
  • take into account the interests of indirect clients and other interested parties
  • to impartiality, in that we
    • not allowing financial interests to influence our decisions
    • not to provide, sell or offer advice on management systems or product certification
    • not provide products or services of any other kind that could jeopardise the confidentiality or objectivity or impartiality of our certification process and certification decisions
    • only use impartial auditors and employees who have no direct or indirect financial or material conflict of interest with the clients they audit
  • to make certification decisions on the basis of objective evidence
  • to take a stand against all forms of corruption and to operate a programme for the prevention and detection of corruption

With regard to direct certification activities, the GUTcert employees involved are not subject to any professional instructions and therefore cannot be influenced.

If internal or external cases become known that could jeopardise impartiality or violate contractual and other rights of GUTcert (e.g. unauthorised use of certificates, marks, etc.), the certification body shall decide on follow-up measures on a case-by-case basis, if necessary in cooperation with the Advisory Board.

This also applies in the event that potential conflicts of interest become known that affect internal or external personnel (e.g. employees, auditors) or persons associated with GUTcert. This is documented.

 

Updated and entered into force on 12/05/2022

Prof. Dr.-Ing. Jan Uwe Lieback, Managing Director